Shipping policy

Shipping Policy – Pradaluxe

At Pradaluxe, we aim to provide reliable and efficient shipping across Europe.

Business Information
Business Name: Pradaluxe
Email: support@Pradaluxe.com

1. Order Processing Time
All orders are processed within 48–72 hours (2–3 business days) after payment confirmation.

Orders are not processed on weekends or public holidays.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

2. Shipping Destinations
We currently ship to selected European countries, including:

  • Netherlands
  • France
  • Germany
  • Switzerland
  • Other selected European countries available at checkout

If your country is not listed at checkout, shipping is currently unavailable.

3. Shipping Methods and Costs

We offer the following shipping options:

  • Standard Shipping (Chronopost): Free
    Estimated delivery time: 5–8 business days
  • Express Shipping (DHL): €15
    Estimated delivery time: 2–4 business days

Delivery times are estimates and may vary depending on location, customs processing, and carrier delays.

4. Shipping Time Overview
Estimated total delivery time includes:

  • Processing time: 2–3 business days
  • Shipping time: 5–8 business days (standard shipping)

Total estimated delivery time: 5–8 business days

5. Customs Duties and Taxes (Switzerland)
Orders shipped to Switzerland or other non-EU countries may be subject to customs duties, taxes, or import fees.

These charges are the responsibility of the customer and are not included in the product or shipping price.

6. Tracking Your Order
Once your order has been shipped, you will receive a tracking number by email. You can use this number to track your shipment status.

7. Delayed or Lost Packages
If your order has not arrived within 15 business days after shipping, please contact us at:

support@Pradaluxe.com

We will work with the shipping carrier to locate your package and assist you.

8. Incorrect Shipping Address
Customers are responsible for providing accurate shipping details.

If an incorrect address is provided and the package is returned to us, additional shipping fees may be required to resend the order.

9. Separate Shipments
In some cases, orders containing multiple items may be shipped separately depending on supplier availability.

10. Contact Information
If you have any questions regarding shipping, please contact us:

Email: support@Pradaluxe.com